Yes! You can join an online class from anywhere via Zoom! All you have to watch out for is the time zone.
No. You can be added to a waitlist and you’ll be notified if a spot becomes available, but we strongly encourage you to find another option that works for you.
You may request a refund or transfer to another group class at no cost up to thirty (30) days before your course start date.
You may request a credit in Coucou Points up to 15 days before your course start date
After the deadlines above, refunds, credits and transfers are not possible.
Yes, you can join a class that has already started. As soon as you register, you can attend all upcoming sessions and you will receive the class materials. For Signature Classes, you also get access to make up recordings in your Student Portal.
Yes! When you enroll in a Signature Class, a digital copy of the required materials (course book and exercise book) is included. The class page explains exactly what is included before you sign up.
Physical course books and exercise books are available for purchase in our online store and at our NYC and LA locations. You can also find additional learning materials, such as flashcards.
To accurately determine what your level is before signing up for a class, take our online placement test. If, after seeing your results, you still have questions, you can reach out to the Coucou team at [email protected].
Please note that incorrect level placement does not constitute an exception to our refund/credit policy.
Private lessons can be scheduled any time before 5:30 PM ET at our NYC locations, and before 5:30 PM PT at our LA location, depending on teacher availability.
You can purchase private lessons credit here. After that, go to your Student Portal and fill out the form. Once we receive your answers, we will match you with one of our teachers and you will be able to access their availability directly from your student portal.
Once you have purchased your first private lesson, you can fill out the form in the Private Lessons tab of your Student Portal and our support team will assist you in finding an instructor.
Email [email protected] and our Private Lessons team can assist in matching you with an alternate instructor.
You have access to your teacher’s availability between 48 hours and 30 days ahead through your Student Portal.
Private lessons can only be scheduled in one-hour increments. If you wish to schedule two-hour sessions, simply book two one-hour sessions back to back with the same instructor.
Private lesson credits can be purchased in the private lessons section of your Student Portal, as well as on the private lessons page of our website here.
Private lessons packages are valid for 6 months from the date of purchase. After that, unused hours can no longer be scheduled and a new package must be purchased.
Any private lesson scheduled through your Student Portal will have a unique Zoom link for each session. The link can be found in your Student Portal.
They absolutely can; the rate applied for two people will be 1.5 times the regular rate. Please contact us at [email protected].
For private lessons booked through your Student Portal, you can cancel and reschedule your lesson directly through your Student Portal. For other private lessons, the Private Lessons team must be notified at [email protected].
In both cases, lessons will be lost if you cancel or reschedule within 48 hours of the original time. If you wish to make up for that missed class, you can pay a $50 rescheduling fee here.
To help ensure a safe and comfortable space for all students, pets are not permitted in the classroom.
Service animals, as defined by the ADA, are welcome. If you’re planning to bring one, we always appreciate a quick heads-up so we can make any necessary accommodations for other students in case of allergies.
If you’d like to delete your Coucou account, just send us an email at [email protected] and we’ll take care of it for you.
Workshop registrations can be refunded up to 30 days before the event. Between 15 and 30 days before the start, we can issue a credit in the form of Coucou Points.
Under 15 days, workshop registrations are non refundable and cannot be transferred to a later event, but you’re welcome to let another person use your spot.
Coucou is always closed on Easter Sunday, Memorial Day weekend, July 4th, Labor Day weekend and Thanksgiving weekend, as well as two weeks around Christmas Eve and New Year’s Day. Classes are maintained during other holidays.
Students must be no younger than 21 years old to register for our group classes. We do not offer classes for children. We can accommodate teens of 15 years old and above on a case by case basis for private lessons. For inquiries, reach out to [email protected].
Our headquarters are located in Manhattan, New York at 253 Centre Street at the corner of Broome Street. Our Loft location is located at 407 Broome st, just around the corner from Coucou HQ. Our LA school is located in Silver Lake at 2400 Hyperion Avenue.
Yes! Any purchase of $50 or more can be payed in installments. At checkout, choose “Affirm Pay Over Time” as a payment method.
Rates are from 0% APR or 10-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.”
E.g an $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your contact and payment details will not be stored on our servers.
You will earn points from any purchase made on the Coucou website! Just make sure you are signed in to your account so that your points are recorded on your profile.
Points will never expire as long as the Coucou Rewards program is up and running.
No, you may accrue points to save up for a bigger discount or reward.
The rewards we offer may be updated from time to time to include new products!