Not sure where to start? Take our free online placement test to find your level within the Coucou Method™.

Still deciding? Contact us. We'd be happy to point you in the right direction!

Signature Classes have limited spots so we can keep groups small and give everyone a great learning experience. Once a class is full, we're not able to add additional students.

If you're waiting for a spot in a particular class, Conversation Labs are a great way to keep practicing your French in the meantime.

Yes! You can join a class after it has started. Once you register, you'll have access to all upcoming sessions and receive the class materials.

For Signature Classes, you'll also have access to make-up recordings in your Student Portal to help you catch up on any missed lessons.

We know plans change! Here’s what happens if you need to cancel or transfer your Signature Class:

30+ days before class starts: Choose a full refund or request a transfer to a new Signature Class.

15–29 days before class starts: Receive full store credit to book a new class. Refunds and transfers aren't available.

Less than 15 days before class starts, or after the class has begun: Your registration is final, and we're unable to offer a refund, store credit, or transfer.

Pas de panique! You can catch up with a recorded lesson in your Student Portal. Recordings are available for 30 days after your course ends, so you'll have plenty of time to review and get back into the swing of things.

Yes! When you enroll in a Signature Class, a digital copy of the required course book and exercise book is included. Each class page explains exactly what's included before you sign up.

Physical copies are available for purchase in our online store and at our NYC location.

Without a package, Labs are booked in groups of three or more — pick at least 3 and check out in one go. Labs build on each other, so a single one on its own won't get you far; most students do 5–10 between Signature levels.

With a Lab Package, you get credits instead. Buy a package of 5, 10, or 25 Labs, then book one Lab at a time as your schedule allows. Your credits are applied automatically at checkout.

Either way, you can mix dates, teachers, and levels however you like — online or in NYC. You can view your enrolled Labs under Purchase History in your student portal.

Labs are where you take what you've learned and actually use it.

New to Coucou? Start with our placement test. If it places you into a Level 2 Signature Class, begin with Level 1 Labs. It's the best way to build confidence with what you already know before tackling new material.

Already completed a Signature Class? Do Labs at that same level. For example, if you just finished Level 2, take Level 2 Labs to solidify what you learned before moving on to Level 3.

From the date you buy them: 10 weeks for a 5-Lab package, 20 weeks for 10 Labs, 50 weeks for 25 Labs. Unused credits expire at the end of that window.

No. If you’re adding Labs individually, once your cart reaches 5, 10, or 25 Labs, we’ll automatically apply the matching package price at checkout.

You can also buy a Lab package upfront and use your credits one at a time.

Conversation gets easier with repetition, so if you’re booking without Lab credits, we ask you to choose at least 3 Labs. Most students take 5–10 Labs between Signature levels to keep practicing what they’re learning and get more comfortable speaking. Mix dates, teachers, and levels however you like.

Have a Lab package? You can use your credits one at a time.

Conversation Labs don't include make-up classes or recordings. Each Lab is a live conversation, so there's no catch-up version. If you know in advance you can't make a session, ask us to move it at least seven days before and we'll return the credit so you can book another date. Inside seven days, the session can't be moved.

Private lessons in NYC can be scheduled any time before 5:30 PM ET, depending on teacher availability. Prefer to learn from home? Online private lessons are available anytime, subject to teacher availability.

From the date you buy them: 10 weeks for a 5-class package, 20 weeks for a 10-class package, 50 weeks for a 25-class package. Unused credits expire at the end of that window.

Yes! You can cancel or reschedule your lesson by contacting your teacher directly at their Coucou email address.

Please note that lessons are forfeited if you cancel or reschedule within 24 hours of the scheduled lesson time. Rescheduling is subject to teacher availability. Your lesson is only considered rescheduled once your teacher has confirmed the new time.

It depends on the workshop! Some are open to all levels, including complete beginners, while others are designed for more advanced students. Each workshop listing will indicate the recommended level, so check before you sign up.

Workshop registrations can be refunded up to 7 days before the event. Within 7 days of the event, registrations are non-refundable and cannot be transferred.

Can't make it? You're welcome to give your spot to someone else—just let us know who will be attending in your place!

On adore les animaux! But unfortunately, pets aren't permitted in our classrooms. Service animals, as defined by the ADA, are always welcome. If you're planning to bring one, we'd appreciate a quick heads-up so we can make any necessary accommodations for students with allergies.

Coucou takes a little break on Memorial Day weekend, July 4th, Labor Day weekend, Thanksgiving weekend, and for two weeks around Christmas and New Year's.

Classes continue as usual on other holidays, unless otherwise noted.

Our group classes are designed for grown-ups (21 and over) and aren't currently available for children or teens. That said, private lessons may be available for students aged 15 and older, subject to teacher availability and approval. Students under 18 may need a parent or guardian involved in the booking process.

Our headquarters are located in Manhattan, New York at 253 Centre Street at the corner of Broome Street. Our Loft location is located at 407 Broome St, just around the corner from Coucou HQ.

We're sorry to see you go! If you'd like to delete your Coucou account, just contact us.

Yes! Eligible purchases may be paid in installments through Affirm and available at checkout for qualifying customers.

If Affirm is available for your purchase, you'll see the option during checkout. Approval, eligibility, payment schedules, and terms are determined by Affirm and may vary depending on the purchase amount and other factors.

Please review the installment payment terms presented at checkout before completing your purchase.

Payments are processed securely through Shopify and third-party payment providers. Available payment methods are shown at checkout. By completing a purchase, you authorize the applicable payment provider to process your payment according to its terms.