Join The Coucou Team

Full time position – NYC Headquarters, Soho

Reporting to Director of School Administration

 

Coucou is a leading French language school, providing group and private, online and in-person French classes for adults. With headquarters located in NYC and a secondary location in Los Angeles, the school has developed its own unique teaching method over the past 10 years. What sets Coucou apart is its focus on modern French and fun class atmosphere. On top of classes, Coucou also offers French cultural workshops and events, fostering a bicoastal community of francophiles.

 

Position Summary

Coucou is seeking an energetic Student Support Manager to start ASAP, providing administrative support and customer service. As the first point of contact, you’ll balance student satisfaction with maintaining business policies, working closely with our administrative and teaching staff. The ideal candidate is a proactive problem-solver with excellent communication skills and a strong commitment to student success.

 

Hours

Work hours: 9:30am-5:30pm from Monday to Friday

In-person position

 

Duties

The list of duties the Employee is required to perform will include, but not be limited to the following:

• Coordinate private lesson bookings (scheduling, matching students to teachers, tracking class packages) 
• Organize trial classes and group make-up classes
• Manage incoming transfer requests for group classes

• Provide regular data analysis and feedback on student support operations
• Regularly review that new admin processes are properly implemented

• Respond to students’ requests via email and in-person
• Respond to general inquiries about classes from prospective customers
• Welcome students and walk-ins

• Answer incoming phone calls
• Selling books and classes on POS

 

Qualifications

• Excellent written and verbal communication skills with a strong attention to detail 
• Creative problem-solving skills 
• Previous experience in customer service a plus
• Tech savvy, with an ability to learn new softwares quickly, familiarity with Google Suite and Slack is a plus.
• Strong team spirit 
• Native English-speaker or equivalent proficiency with a strong interest in French language and culture
• French speaking is a plus but not required

 

Salary & Benefits

• Salary Range: $45.000 – $55.000 / year
• End of year bonus
• Generous PTO policy: 25 vacation days, 3 personal days as well as paid sick leave
• Reimbursement of travel expenses
• Stimulating work environment that promotes employee wellbeing, collaboration and personal growth 
• Free French classes for you or a person of your choice

 

To Apply

Qualified applicants should send a cover letter and resume to Valentine at [email protected] 

By joining Coucou, you’ll be part of a team that values creativity, passion, and a commitment to excellence in French language education. We look forward to welcoming you to our community!

Applicants must be:

• native French speakers (French is your first language)
• have a very good command of English
• energetic and outgoing
• knowledgeable about French current events and culture, and able to make learning a language lots of fun!
• have excellent interpersonal skills – patient, punctual and reliable
• flexible with their schedule and available at least 2 evenings per week and a few hours on the weekend as well
• authorized to work in the US (green card, EAD, citizenship).

We provide paid training sessions – no experience needed.

• What we offer:
• $30-50/hour
• Semi-annual bonuses
• 50% transport reimbursement