Frequently Asked Questions

Group Classes

Yes! You can join an online class from anywhere via Zoom! All you have to watch out for is the time zone.

For Level 0 through 5 group classes, you can request an archived recording of that lesson.

For Level 6 and 7 (conversation) group classes, you can request to attend a different class to make up for the session you missed, provided the class isn’t full.

Requests can be made by filling out our make-up request form.

Please note that make-up classes must be scheduled within 2 weeks of your absence.
Students are allowed a maximum of 2 recordings / make-ups per session.

In the event of low enrollment for a group class (4 people or less in a 10-person class), we might reschedule the class to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a refund if the new dates do not fit their schedule.

No. You can be added to a waitlist and you’ll be notified if a spot becomes available, but we strongly encourage you to find another option that works for you.

Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. After this date, refunds cannot be given under any circumstances and we can’t allow you to transfer your tuition to a different class.

Yes, it’s definitely possible to join a class that has already started! As soon as we receive your registration, we’ll send you all the necessary infos as well as a recording of the lesson(s) you missed so you can get caught up.

At Coucou, we allow prospective students to sample a group class for $30 to see if they enjoy our teaching style and to assess if the level they have chosen is right for them. Typically, you would observe an ongoing in-person or online group class and then sign up for an upcoming class if you enjoyed it. 

You’ll also receive a $30 coupon code to be used towards a full class so if you decide to continue with us, the trial class is free. The coupon code is valid for 90 days after your trial class purchase.

To determine what level is best for you, make sure to take our placement test before applying for a trial class.

To accurately determine what your level is before signing up for class, take our online placement test.

Classes are offered 7 days a week throughout the day.

Our most typical group class format meets once a week for 1.5 hours over 10 weeks.
We also offer classes that meet twice a week.

All class options can be found on our find a class page.

Group classes prices can be found on the Find a group class page. Private lessons prices are available here.

Under no circumstances can a group class credit be used towards private lessons. If you would like to sign up for private lessons in addition to group classes, you must pay the additional fee.

Class Material

Yes. We use our own custom course books for levels 0 through 5. They contain the entire class curriculum including homework. 

All students (online and in-person) are required to purchase the course book corresponding to the level they signed up for. The course book will be available as an add-on to your class purchase at registration.

Levels 6 and 7 use different materials every week as basis for conversation which will be given to you by your teacher. You can purchase any lower level course book on the Coucou online store.

Yes. We offer level-based exercise books as well as flash cards, both designed for self-study. We highly recommend students to purchase the exercise book corresponding to the level they are enrolled in as well as those of previous levels for review. Learning material is available on the Coucou online store.

In the event of a last minute registration for an online class, you will receive a PDF copy of the course book along with the Zoom link.

Course and exercise books can be purchased on the Coucou online store with the options of getting it shipped to you or picking it up from our NYC or LA schools. All course materials are also available for purchase at either of our physical locations.

Private Lessons

Private lessons can be 1, 1.5 or 2 hours long depending on the needs and schedule of the student, and can be scheduled multiple times a week if needed. Prices and packages options are available here.

Private lessons packages are valid for 6 months from the date of purchase. After that, unused hours can no longer be scheduled and a new package must be purchased.

For private lessons, the Coucou admin staff must be notified at privatelessons@coucoufrenchclasses.com at least 24 hours in advance of any schedule change or class cancellation you wish to make. If you fail to do so, your class will be deducted from your package. If you wish to make up that missed class, you can pay a $40/hour rescheduling fee.

They absolutely can; the rate applied for two people will be 1.5 times the regular rate.

Under no circumstances can a group class credit be used towards private lessons. If you would like to sign up for private lessons in addition to group classes, you must pay the additional fee.

Miscellaneous

Our headquarters are located in Manhattan, New York at 253 Centre Street at the corner of Broome Street. Our LA school is located in Silver Lake at 2400 Hyperion Avenue.

Coucou is always closed on Memorial Day weekend, July 4th weekend, Labor Day weekend and Thanksgiving weekend, as well as two weeks around Christmas Eve and New Year’s Day. Classes are maintained for other holidays.

Students must be no younger than 21 years old to register for our adult classes. We can accomodate kids and teens on a case by case basis. For inquiries, reach out to kids@coucoufrenchclasses.com.

Payments

Yes! Any purchase of $50 or more can be payed in installments. At checkout, choose “Affirm Pay Over Time” as a payment method.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your contact and payment details will not be stored on our servers.