Yes! You can join an online class from anywhere via Zoom! All you have to watch out for is the time zone.
In the event of low enrollment for a group class (3 people or less in a 4-people class, 4 people or less in a 10-person class), we might reschedule the class to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a refund if the new dates do not fit their schedule.
No. You can be added to a waitlist and you’ll be notified if a spot becomes available, but we strongly encourage you to find another option that works for you.
Signature & Intensive Courses, Speaking Practice
You may request a refund or transfer to another group class at no cost up to five (5) days before your course start date.
After this deadline, refunds are not possible.
A prorated credit will be issued based on the number of lessons that have passed at the time of your request, minus a $60 administrative fee ($20 for Speaking Practice).
The credit is valid for three (3) months from your original course start date and cannot be combined with other discounts.
Grammar Refreshers
Up to five (5) days before the course: You may request a refund or transfer to another Grammar Refresher at no cost.
Between five days and 48 hours before the course: Only a credit valid for three (3) months will be issued, which cannot be combined with other discounts.
Within 48 hours of the course: No credit will be issued, but you will receive the course materials and a recording of the session.
Yes, it’s definitely possible to join a class that has already started! As soon as we receive your registration, we’ll send you all the necessary infos as well as a recording of the lesson(s) you missed so you can get caught up.
At Coucou, we allow prospective students to sample a group class for $40 to see if they enjoy our teaching style and to assess if the level they have chosen is right for them. Typically, you would observe an ongoing in-person or online group class and then sign up for an upcoming class if you enjoyed it.
You’ll also receive a $40 coupon code to be used towards a full class so if you decide to continue with us, the trial class is free. The coupon code is valid for 90 days after your trial class purchase.
To determine what level is best for you, make sure to take our placement test before applying for a trial class.
To accurately determine what your level is before signing up for class, take our online placement test.
Classes are offered 7 days a week throughout the day.
Our most typical group class format meets once a week for 1.5 hours over 10 weeks.
We also offer classes that meet twice a week.
All class options can be found on our find a class page.
Group classes prices can be found on the “Find a group class” page. Private lessons prices are available here.
Under no circumstances can a group class credit be used towards private lessons. If you would like to sign up for private lessons in addition to group classes, you must pay the additional fee.
Yes. We use our own custom course books for levels 0 through 5. They contain the entire class curriculum including homework.
All students (online and in-person) are required to purchase the course book corresponding to the level they signed up for. The course book will be available as an add-on to your class purchase at registration.
Levels 6 and 7 use different materials every week as basis for conversation which will be given to you by your teacher. You can purchase any lower level course book on the Coucou online store.
Yes. We offer level-based exercise books as well as flash cards, both designed for self-study. We highly recommend students to purchase the exercise book corresponding to the level they are enrolled in as well as those of previous levels for review. Learning material is available on the Coucou online store.
In the event of a last minute registration for an online class, you will receive a PDF copy of the course book along with the Zoom link.
Course and exercise books can be purchased on the Coucou online store with the options of getting it shipped to you or picking it up from our NYC or LA schools. All course materials are also available for purchase at either of our physical locations.
First, identify whether you would like to schedule Standard or Premium lessons.
For Standard lessons for one person, follow the steps in the “how it works” section here.
For Premium lessons, contact [email protected].
Standard private lessons are sessions that take place online or at one of our locations and cover materials within the Coucou curriculum or conversation practice.
Premium private lessons include: sessions for 2 students, sessions that cover material outside of our curriculum (ie: exam prep, translation, book club, French for business), or sessions that take place at your home or office.
Once you have purchased your first private lesson, you can fill out the form in the Private Lessons tab of your Student Portal and our support team will assist you in finding an instructor.
Email [email protected] and our Student Support team can assist in matching you with an alternate instructor.
Private lessons can only be scheduled in one-hour increments. If you wish to schedule two-hour sessions simply book two one-hour sessions back to back with the same instructor.
Standard lessons: you have access to your teacher’s availability up to 30 days ahead through your Student Portal.
Premium Lessons: you can schedule the first session of your package up to 30 days in advance with our Student Support team at [email protected].
For Standard lessons, you can purchase credits through your Student Portal.
For Premium lessons, email [email protected] to find availability.
Private lessons packages are valid for 6 months from the date of purchase. After that, unused hours can no longer be scheduled and a new package must be purchased.
Any private lesson scheduled through your Student Portal will have a unique Zoom link for each session. The link can be found in your Student Portal.
For standard private lessons, you can cancel and reschedule your lesson directly using the Private Lessons tab of your Student Portal. For other private lessons, the Coucou admin staff must be notified at [email protected].
In both cases, lessons will be lost if you cancel or reschedule within 48 hours of the original time. If you wish to make up for that missed class, you can pay a $50 rescheduling fee here.
They absolutely can; the rate applied for two people will be 1.5 times the regular rate. Please contact us at [email protected].
Under no circumstances can a group class credit be used towards private lessons. If you would like to sign up for private lessons in addition to group classes, you must pay the additional fee.
Trial classes are open to adults who are 21 or older.
No, but we always recommend taking a trial class to make sure you’re at the right level before signing up. Especially if you’ve already taken French classes!
In-person classes take place at our locations in Coucou NYC in SoHo, and at Coucou LA in Silver Lake. Online classes are held over Zoom.
Our placement test is very accurate! We recommend signing up for a trial class at the level the test recommends. If you find that it’s too easy or challenging after attending , you can always register for a different level later on!
Both level 0 (“Introduction”) and level 1 (“Débutant”) are beginner-level classes. We recommend level 0 to learners who have never studied French, and level 1 for those who have some experience. Deciding between the two? Take a level 1 trial class!
New trial class options are added on a weekly basis, so you can always check back in for new dates later! If you’re eager to get started, contact us and our Student Support team will walk you through choosing a level.
You can reschedule your trial class one time, as long as you notify us at least 24 hours in advance. After this time, rescheduling is not possible. You’ll have 60 days from your original purchase date to reschedule and attend your trial class. Trial classes are non refundable once purchased.
Trial classes are limited to one per person, so we can make sure that all of our prospective students have a chance to try one out!
Hooray! You’ll find a unique coupon code in the Student Portal. Simply apply this code at checkout to get $40 off. Coupons are valid for 60 days following your purchase of a trial class.
If you’d like to delete your Coucou account, just send us an email at [email protected] and we’ll take care of it for you.
Workshop registrations can be refunded up to 5 days before the event; after that, workshop registrations are non refundable and cannot be transferred to a later event, but you’re welcome to let another person use your spot.
Our headquarters are located in Manhattan, New York at 253 Centre Street at the corner of Broome Street. Our LA school is located in Silver Lake at 2400 Hyperion Avenue, with an additional West Side location at 3736 Motor Ave.
Coucou is always closed on Easter Sunday, Memorial Day weekend, July 4th, Labor Day weekend and Thanksgiving weekend, as well as two weeks around Christmas Eve and New Year’s Day. Classes are maintained during other holidays.
Students must be no younger than 21 years old to register for our group classes. We do not offer classes for children. We can accommodate teens of 15 years old and above on a case by case basis for private lessons. For inquiries, reach out to [email protected].
Yes! Any purchase of $50 or more can be payed in installments. At checkout, choose “Affirm Pay Over Time” as a payment method.
Rates are from 0% APR or 10-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.”
E.g an $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your contact and payment details will not be stored on our servers.
You will earn points from any purchase made on the Coucou website! Just make sure you are signed in to your account so that your points are recorded on your profile.
Points will never expire as long as the Coucou Rewards program is up and running.
No, you may accrue points to save up for a bigger discount or reward.
We may change the list of rewards from time to time, for instance to include new products.