FAQ

Where is Coucou located in NYC?
We offer classes in both Brooklyn and Manhattan. Our headquarters are located in Williamsburg, close to the Lorimer Street/Metropolitan Avenue stop on the L and G trains. We have an additional location in SoHo, located on the corner of Broadway and Prince Street.

Where is Coucou located in Los Angeles?
We offer classes at WeWork Fine Arts Building in Downtown L.A. Classes will be held at additional WeWork locations throughout the city in the near future.

How much are the classes?
Group classes start at $325 for an 8-week session. There is a special launch price of $295 for the first round of L.A. classes. Private lessons start at $70/hour. Prices vary depending on class format, class time and location.

When are the classes?
We offer classes on weekday afternoons, evenings and weekends in the Williamsburg location, and on weekday evenings only in the SoHo location. Los Angeles group classes are offered on evenings and weekends.

How long are classes?
Group classes typically meet once a week for 1.5 or 2 hours.
Private lessons can be 1, 1.5 or 2 hours long depending on the needs and schedule of the student, and can be scheduled more than once a week if needed.

Will I need to purchase a coursebook?
We use our own custom course booklets for levels 1 through 5 which you will need to purchase for $20 on the first day of class. They contain the entire class curriculum including homework. Level 6 and 7 use different materials every week as basis for conversation which will be given to you by your teacher.

How do trial classes work?
At Coucou, we allow prospective students to sample a group class for free to see if they enjoy our teaching style and to assess which level is right for them. Typically, you will observe an ongoing class and then sign up for an upcoming class if you enjoyed it. In case you attend the very first session of an 8 or 10-week course (which we can only allow if the class did not fill up in advance), and you end up wanting to register for this same class, we will not discount the trial session from the total price of the class.

What happens if I sign up for a class but then realize it doesn’t work with my schedule?
Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. After this date, refunds cannot be given under any circumstance and we can’t allow you to transfer your tuition to a different class.
The only exception is for incorrect level placement and your professor’s approval after the first class or two is required in this situation.

Can my group class tuition be applied to private lessons?
Under no circumstance can a group class credit be used towards private lessons. If you would like to sign up for private lessons in addition to group classes, you must pay the additional fees.

What happens if I can’t make it to my private lesson?
For private lessons, your teacher must be notified at least 24 hours in advance of any schedule change or class cancellation you wish to make. Otherwise, you will be charged for the class price, or the hour will be deducted from your class package.
As long as you give us advance notice, we can accommodate you schedule!

What happens if I can’t make it to my group class?
For group classes, we can let you attend a different class of the same level to make up for the session you missed, providing the class isn’t full.
You can also schedule a private make-up lesson with your teacher for a fee ($50/hour in Williamsburg, $60/hour in SoHo and L.A.).

What happens if there aren’t enough people in my group class?
In the event of low enrollment for a group class (3 people or less in a 8 or 9-person class, 2 people or less in a 4-person class), we might reschedule the class to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a refund if the new dates do not fit their schedule.

We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.