FAQ

Where is Coucou located in NYC?
Our headquarters are located in Manhattan at 253 Centre Street at the corner of Broome Street. We used to offer classes in Brooklyn but that is no longer the case as of June 2018.

Where is Coucou located in Los Angeles?
We offer classes at WeWork Fine Arts Building in Downtown L.A. Classes will be held at additional WeWork locations throughout the city in the near future.

How much are the classes?
Group classes start at $345 for an 8 or 10-week session. Private lessons start at $75/hour. Prices vary depending on class format, class time and location.

When are the classes?
We offer classes 7 days a week. Classes take place on weekday mornings, afternoons and evenings as well as in the mornings and afternoons on the weekends.

How long are classes?
Group classes typically meet once a week for 1.5 or 2 hours.
Private lessons can be 1, 1.5 or 2 hours long depending on the needs and schedule of the student, and can be scheduled more than once a week if needed.

Will I need to purchase a course book?
We use our own custom course booklets for levels 1 through 5 which you will need to purchase for $20 on the first day of class. They contain the entire class curriculum including homework. Level 6 and 7 use different materials every week as basis for conversation which will be given to you by your teacher.

How do trial classes work?
At Coucou, we allow prospective students to sample a group class for free to see if they enjoy our teaching style and to assess which level is right for them. Typically, you will observe an ongoing class and then sign up for an upcoming class if you enjoyed it. In case you attend the very first session of an 8 or 10-week course (which we can only allow if the class did not fill up in advance), and you end up wanting to register for this same class, we will not discount the trial session from the total price of the class.

What happens if I sign up for a class but then realize it doesn’t work with my schedule?
Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. After this date, refunds cannot be given under any circumstance and we can’t allow you to transfer your tuition to a different class.
The only exception is for incorrect level placement and your professor’s approval after the first class or two is required in this situation.

Can my group class tuition be applied to private lessons?
Under no circumstance can a group class credit be used towards private lessons. If you would like to sign up for private lessons in addition to group classes, you must pay the additional fees.

What happens if I can’t make it to my private lesson?
For private lessons, the Coucou admin staff must be notified at least 24 hours in advance of any schedule change or class cancellation you wish to make. Otherwise, you will be charged for the class price, or the hour will be deducted from your class package.
As long as you give us advance notice, we can accommodate you schedule!

What happens if I can’t make it to my group class?
For group classes, we can let you attend a different class of the same level to make up for the session you missed, providing the class isn’t full.
You can also schedule a private make-up lesson with your teacher for a fee ($60/hour).

What happens if there aren’t enough people in my group class?
In the event of low enrollment for a group class (4 people or less in a 10-person class), we might reschedule the class to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a refund if the new dates do not fit their schedule.

If I purchase a private lessons package, how long is it valid for?
Private lessons package are valid for 6 months from the date of purchase. After that, unused hours can no longer be scheduled and a new package must be purchased.

Are classes maintained during the holidays?
Coucou is always closed on July 4th, Memorial Day weekend, Labor Day weekend and Thanksgiving weekend, as well as between Christmas Eve and January 2nd. For other holidays (MLK Day, President’s Day and Columbus Day), classes are maintained unless more than half of the students in a given class are unable to attend, in which case it may be skipped. Religious holidays other than Christmas are not observed.

Do you offer classes for children and teens?
Coucou offers classes for adults exclusively. Students must be no younger than 21 years old to register for class.

We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.