ALL CLASSES ARE CURRENTLY TAKING PLACE ONLINE VIA ZOOM AND ARE OPEN TO EVERYONE, REGARDLESS OF WHERE YOU ARE LOCATED!

FAQ

Can I take a class online?
Yes! Since March 2020, all our classes are taking place online so physical location doesn’t matter and you can join a Coucou class from anywhere via Zoom! All you have to watch out for is the time zone – all “New York” class times are in EST, all “Los Angeles” class times are in PST.

Where is Coucou located in NYC?
Our headquarters are located in Manhattan at 253 Centre Street at the corner of Broome Street. We used to offer classes in Brooklyn but that is no longer the case as of June 2018.

Where is Coucou located in Los Angeles?
Our headquarters are located in Silver Lake at 2400 Hyperion Avenue. We used to offer classes in Downtown LA but that is no longer the case as of September 2019.

How much are the classes?
Group classes start at $355 for a multiple-week session. Private lessons start at $85/hour. Prices vary depending on class format, class time and location.

When are the classes?
We offer classes 7 days a week. Classes take place on weekday mornings, afternoons and evenings as well as in the mornings and afternoons on the weekends.

How long are classes?
Group classes typically meet once or twice a week for 1.5 or 2 hours.
Private lessons can be 1, 1.5 or 2 hours long depending on the needs and schedule of the student, and can be scheduled multiple times a week if needed.

Is there a course book?
We use our own custom course booklets for levels 0 through 5. They contain the entire class curriculum including homework. A digital version of the course booklet is included in any group class registration and is sent to the group along with the Zoom link the day before class starts. Level 6 and 7 use different materials every week as basis for conversation which will be given to you by your teacher. You can purchase any lower level booklet once you’re a registered student.

Can I purchase a physical copy of the course book?
If you wish to purchase a physical copy of the course booklet, you can do so for $25. You can either stop by the school to purchase in person, or have the booklet shipped to you for a fee. Please contact students@coucoufrenchclasses.com (for East Coast classes) / adminla@coucoufrenchclasses.com (for West Coast classes) to request a pick up or delivery.

What if I’m in-between level, or unsure what my level is?
There are 2 ways to accurately determine what your level is before signing up for class: you can request a phone assessment with one of our teachers, or attend a free trial class. Both can be requested here.

How do trial classes work?
At Coucou, we allow prospective students to sample a group class for free to see if they enjoy our teaching style and to assess which level is right for them. Typically, you will observe an ongoing class and then sign up for an upcoming class if you enjoyed it. In case you attend the very first session of a class (which we can only allow if the class did not fill up in advance), and you end up wanting to register for this same class, we will not discount the trial session from the total price of the class.

What happens if I sign up for a class but then realize it doesn’t work with my schedule?
Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. After this date, refunds cannot be given under any circumstance and we can’t allow you to transfer your tuition to a different class.
The only exception is for incorrect level placement and your professor’s approval after the first class is required in this situation. Please note that we can only accommodate such a class transfer provided that the class you wish to transfer to doesn’t fill up.

Can my group class tuition be applied to private lessons?
Under no circumstance can a group class credit be used towards private lessons. If you would like to sign up for private lessons in addition to group classes, you must pay the additional fees.

What happens if I can’t make it to my private lesson?
For private lessons, the Coucou admin staff must be notified at least 24 hours in advance of any schedule change or class cancellation you wish to make. Otherwise, you will be charged for the class price, or the hour will be deducted from your class package.
As long as you give us advance notice, we can accommodate you schedule!

If I can’t make it to my group class, can I make it up with a different group?
For group classes, we can let you attend a different class of the same level to make up for the session you missed, providing the class isn’t full. Fill out the form here to request: NYC / LA
You can also schedule a private make-up lesson with your teacher for a fee ($60/hour).
Please note that make-up classes must be scheduled within 30 days of your group class’ end date.

If I miss my class, can I request a recording of the class?
If you’re going to miss your group class, you can request a recording of the class to be sent to you the next day. To do so, please email students@coucoufrenclasses.com for East Coast classes / adminla@coucoufrenchclasses.com for West Coast classes at least 2 hours before your class’ scheduled start time. We also have some archival recordings of other classes available upon request.

What happens if there aren’t enough people in my group class?
In the event of low enrollment for a group class (4 people or less in a 10-person class), we might reschedule the class to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a refund if the new dates do not fit their schedule.

If I purchase a private lessons package, how long is it valid for?
Private lessons package are valid for 6 months from the date of purchase. After that, unused hours can no longer be scheduled and a new package must be purchased.

Can two people take private lessons together?
They absolutely can, but the rate applied for two people will be 1.5 times the regular rate.

Are classes maintained during the holidays?
Coucou is always closed on July 4th, Memorial Day weekend, Labor Day weekend and Thanksgiving weekend, as well as between Christmas Eve and January 2nd. For other holidays (MLK Day, President’s Day and Columbus Day), classes are maintained unless more than half of the students in a given class are unable to attend, in which case it may be skipped. Religious holidays other than Christmas are not observed.

Do you offer classes for children and teens?
Students must be no younger than 21 years old to register for our adult classes. Check out Le Petit Coucou for kids and teens classes!

We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.