Prospective in-person students: please read our Covid safety protocol

Terms and Conditions

Terms of Use and Disclaimer

*** Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. After this date, refunds cannot be given under any circumstance and we can’t allow you to transfer your tuition to a different class.

*** No exception will be made for incorrect level placement, since we offer several ways for students to accurately determine their level before signing up (placement test, free trial class, phone assessment).

*** Under no circumstances can group class credit be used towards private lessons.

*** Under no circumstances can a student’s class credit be transferred to another person.

*** If a student asks to be transferred to a lower-priced class, the price difference will not be refunded.

*** No refund will be given if an in-person class needs to be temporarily moved online due to the ongoing Covid-19 pandemic.

*** Private lessons packages are valid for 6 months from the date of purchase. Under no circumstances can a private lessons package be refunded, in part or in full.

*** For private lessons, your teacher must be notified at least 24 hours in advance of any schedule change or class cancellation you wish to make. Otherwise, you will be charged a $40 cancellation fee for each hour booked. For weekend and Monday morning classes, schedule changes and cancellations must be requested before 5pm on Friday.  

*** If two students wish to take private lessons together, the rate applied will be 1.5 times the normal rate. This also applies to the cancellation fee.

*** In the event of low enrollment in a group class (i.e. 4 people or less in a 10-people class), we reserve the right to cancel the class, postpone it to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a refund if the new dates do not fit their schedule.

*** We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.

*** Classes are reserved for students 21 years of age and up.

*** Group make-up classes are not guaranteed and are subject to availability. A group make-up class has to be scheduled within 2 weeks of the student’s absence, and cannot be redeemed as a credit towards a future session.

*** A student registered in an in-person class may only schedule a make-up class in an online group. A student registered in an online class may not take a make-up class in an in-person group.

*** An archived recording of the missed lesson may be sent if no group make-up class is available. All archived recordings have a 2-week expiration date. 

*** Gift cards are valid for one year from the date of purchase.

*** Promotional discounts cannot be combined or added on top of class credits. Each discount is applicable to one full-priced class registration only. Other restrictions may apply.