IN-PERSON CLASSES HAVE RESUMED! Learn about our COVID-19 safety protocols for our physical locations.

Terms and Conditions

Terms of Use and Disclaimer

*** Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. After this date, refunds cannot be given under any circumstance and we can’t allow you to transfer your tuition to a different class. The only exception is for incorrect level placement and your professor’s approval after the first class is required in this situation. Please note that we can only accommodate such a class transfer provided that the class you wish to transfer to doesn’t fill up.

*** Under no circumstances can group class credit be used towards private lessons.

*** Private lessons packages are valid for 6 months from the date of purchase. Under no circumstances can a private lessons package be refunded, in part or in full.

*** For private lessons, your teacher must be notified at least 24 hours in advance of any schedule change or class cancellation you wish to make. Otherwise, you will be charged a $40 cancellation fee. 

*** If two students wish to take private lessons together, the rate applied will be 1.5 times the normal rate. This also applies to the cancellation fee.

*** In the event of low enrollment in a group class (i.e. 4 people or less in a 10-people class), we reserve the right to cancel the class, postpone it to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class, or to get a refund if the new dates do not fit their schedule.

*** We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.

*** Classes are reserved for students 21 years of age and up.

*** Group make-up classes are not guaranteed and are subject to availability. A group make-up class cannot be scheduled any later than 30 days after the end of the session. 

*** A student registered in an in-person class may only schedule a make-up class in an online group. A student registered in an online class may not take a make-up class in an in-person group.

*** An archived recording of the missed lesson may be sent if no group make-up class is available. All archived recordings have a 2-week expiration date. 

*** Gift cards are valid for one year from the date of purchase.

*** Promotional discounts cannot be combined or added on top of class credits. Each discount is applicable to one full-priced class registration only. Other restrictions may apply.