First, identify whether you would like to schedule Standard or Premium lessons.

For Standard lessons for one person, follow steps here. 

For Premium lessons, contact [email protected].

Standard private lessons are sessions that take place online or at one of our locations and cover materials within the Coucou curriculum or conversation practice.

Premium private lessons include: sessions for 2 students, sessions that cover material outside of our curriculum (ie: exam prep, translation, book club, French for business), or sessions that take place at your home or office.

Once you have purchased your first private lesson, you can fill out the form in the Private Lessons tab of your Student Portal and our support team will assist you in finding an instructor. 

Email [email protected] and our Student Support team can assist in matching you with an alternate instructor.

Private lessons can only be scheduled in one-hour increments. If you wish to schedule two-hour sessions simply book two one-hour sessions back to back with the same instructor. 

Standard lessons: you have access to your teacher’s availability up to 30 days ahead through your Student Portal.

Premium Lessons: you can schedule the first session of your package up to 30 days in advance with our Student Support team at [email protected].

For Standard lessons, you can purchase credits through your Student Portal.

For Premium lessons, email [email protected] to find availability.

Private lessons packages are valid for 6 months from the date of purchase. After that, unused hours can no longer be scheduled and a new package must be purchased.

Any private lesson scheduled through your Student Portal will have a unique Zoom link for each session. The link can be found in your Student Portal.

For standard private lessons, you can cancel and reschedule your lesson directly using the Private Lessons tab of your Student Portal. For other private lessons, the Coucou admin staff must be notified at [email protected].
In both cases, lessons will be lost if you cancel or reschedule within 48 hours of the original time. If you wish to make up for that missed class, you can pay a $50 rescheduling fee here.

They absolutely can; the rate applied for two people will be 1.5 times the regular rate. Please contact us at [email protected].

Under no circumstances can a group class credit be used towards private lessons. If you would like to sign up for private lessons in addition to group classes, you must pay the additional fee.